Shop terms

Products

• We describe and photograph every product as accurately as we can. Colours on screens can vary slightly.
• Skincare: please read the ingredients before buying, especially if you have allergies or sensitive skin. Patch test new products. If you are pregnant, breastfeeding or under medical care, ask your doctor first.
• Some products are professional products, sold only to trained practitioners or Mirabell Academy students (section 9). They are marked "Professional use".
• We do not sell prescription-only medicines or dermal fillers to the public.

Prices

• Prices are in euro and include VAT where it applies.
• Delivery costs are shown at checkout before you pay. The total at checkout is everything you pay for delivery to Ireland and the EU.
• When we show a price reduction on a product, the "was" price is the lowest price we charged in the 30 days before the reduction (S.I. 597 of 2022).
• If we make an obvious pricing mistake, we contact you and you can pay the correct price or cancel for a full refund.

Your order

1. You place your order and pay at the Wix checkout. Payment is handled by Wix Payments; we never see your full card number.
2. You receive an email confirming we have received your order.
3. The contract is made when we email you that your order has been dispatched (or is ready to collect).
4. If a product is out of stock after you order, we tell you and refund you within 14 days, or offer an alternative if you prefer.

Delivery

• We dispatch within 1 to 3 working days of payment.
• We deliver without undue delay and within 30 days unless we agree another date. If we do not, you can cancel for a full refund.
• We are responsible for your order until it reaches you. If it is lost or damaged on the way, we replace it or refund you.
• Please give a correct address. If an order comes back because the address was wrong or a parcel was not collected, we refund the products once returned, less the original delivery cost, or re-send for a new delivery charge.
• Orders collected in clinic are held for 30 days. Please bring your confirmation.
• We do not currently deliver outside the EU.

Your 14-day right to cancel

• You can cancel an online order for any reason within 14 days from the day you receive it (for several items delivered separately, from the day you receive the last one).
• Tell us within the 14 days: use the Cancel contract here page on our website, email hello@mirabellaesthetics.ie, or use the model cancellation form below.
• Send the products back within 14 days of telling us. You pay return postage, unless the item is faulty or we sent the wrong item.
• We refund the price and the standard delivery cost within 14 days of your cancellation. We may wait until we receive the products back, or proof that you sent them.
• You can open the outer packaging to look at a product, as you would in a shop. If a product has been handled more than that and has lost value, we may take that amount off your refund.

Hygiene exception: sealed products

For health and hygiene reasons, sealed cosmetics, skincare, make-up, needles, cartridges and similar items cannot be returned once the seal is broken, unless they are faulty. This is an exception allowed by law, and the 14-day right to cancel does not apply to them after unsealing. Products that come with a seal show it clearly. Unsealed or opened items without a seal can be returned unused within 14 days.

Faulty or wrong products

Your legal rights for faulty goods are not affected by sections 5 and 6.

• Products must be as described, fit for purpose and of satisfactory quality.
• If a product is faulty, damaged or not as described, you can reject it within 30 days of delivery for a full refund.
• After that, you can ask for a repair or replacement, and if that is not possible or does not work, a price reduction or refund.
• You can claim for faults for up to 6 years. If a fault appears within the first year, it is assumed to have been there at delivery unless we can show otherwise.
• We pay return postage for faulty or wrong items.
• Please tell us as soon as you notice a problem, with a photo if possible. Telling us within 48 hours of delivery for transit damage helps us claim from the courier, but it does not limit your rights.
• A reaction to a product that is not faulty (for example an allergy to an ingredient listed on the product) is not a fault. Please stop using it and contact us.

Discount codes

• Welcome code (newsletter): 10% off your first shop order. One use per person and per email address.
• Mirabell Circle code INNERCIRCLE10: 10% off shop products only, for Mirabell Academy graduates, on every order for as long as Mirabell Circle runs. It is one shared code, sent to graduates when they complete a course.
• Codes do not apply to treatments, packages, gift vouchers, academy courses, devices or delivery, unless the code says so.
• One code per order. Codes cannot be combined with other offers, exchanged for cash or applied to past orders.
• Codes are for the people they were given to. Publishing a code, using several email addresses for the welcome code, or reselling discounted products is misuse. If we find misuse, we may cancel the discount, cancel the order (with a full refund of what you paid), or ask for the discount back before dispatch.
• If you return a product bought with a code, we refund what you actually paid.

Professional products and student kits

• Professional products and kits are sold only to qualified practitioners or enrolled Mirabell Academy students. We may ask for proof of training or enrolment, and may cancel an order if it is not given.
• If you buy as a business (for your salon or practice), the consumer rights in sections 5 and 7 that only apply to consumers do not apply to you, although we still replace faulty products.
• Kits included in an academy course follow the Academy Terms.
• You are responsible for using professional products safely, within your training, and in line with Irish law. We are not responsible for treatments you carry out with them.

Our liability

We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or not using reasonable care. We are not responsible for loss that was not foreseeable, or for business losses if you are buying as a business. Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, for defective products under the Liability for Defective Products Act 1991, or anything else the law does not allow us to limit.

Complaints

Contact us at hello@mirabellaesthetics.ie or +353 85 186 5581. We acknowledge within 3 working days and reply in full within 14 days. You can also contact the CCPC (ccpc.ie) or, for an EU purchase, the European Consumer Centre Ireland (eccireland.ie).

Law

Irish law applies. If you live in another EU country, you keep the mandatory consumer protections of your country.

Model cancellation form

(Complete and return this form only if you want to cancel your order.)

To: MIRABELL COSMETOLOGY LIMITED, trading as Mirabell Aesthetics, Dolcan House, 78/80 Tower Road, Clondalkin, Dublin, D22 N6F6. Email: hello@mirabellaesthetics.ie
I hereby give notice that I cancel my contract for the sale of the following goods:
Order number:
Ordered on / received on:
Name:
Address:
Signature (only if this form is sent on paper):
Date: